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Click on the Helpful Information tab located on the claims system home page tool bar for a link to a User Guide.

Click the CPS Instructions link found under the “Claims Processing System” on any of the Welbilt brand websites.

Click the “Forgot password” link on the sign-in page.

Your username is your email address.

Send an email to kc-fsg-administration@welbilt.com with the first and last name and email address of the new user and the complete name and mailing address of your company.

Standard warranty covers repairs made on the equipment while in the warranty period. Replacement Part Warranty covers failed replacement parts outside of the equipment warranty period but are within the replacement part warranty.

CAUSAL PART entry is required for all claims. The CAUSAL PART is the primary component on the equipment that failed prompting the service call. Place a check mark in the CAUSAL PART ? box under the input part number field to indicate the part number as the CAUSAL PART . Other parts may have been replaced as a result of the failure. Those parts should be recorded in the Service Incident Lines section. There may be more than one unrelated failure at the time of service. In this case, a second Service Incident Line must be created with a different CAUSAL PART. 

If a part was not replaced for this claim or you do not have a Welbilt part number, please enter NO CAUSAL PART in the Input Part Number field. Review the results and make a selection based on the serviced functional area of the equipment. Typically, this question refers to occasions when a component such as wiring or tubing fail that do not have a service part number such as “No Causal Part – Wiring”, “No Causal Part – Refrigeration”, etc.

Add your comments to the “Chatter” section. When you are done typing, you must click “Share” button to save the comment to the claim.

All comments can be viewed by clicking on the “Chatter” tab of the claim form. All comments either you or a Welbilt Claims Processor has added to the claim will be visible here.

You can submit a claim without a serial number if:

• Performed a site survey
• Replacement part claim for equipment where the serial number is not legible or available
• RISE Special Service Request
• Welbilt authorized Install, Startup or service work on non-Welbilt equipment

If you have a serial number but it is not found in the CPS system, please send a request to have it added to kc-fsg-administration@welbilt.com with the serial number and brand name. A photo of the data tag is also helpful for faster entry.

No. Each serial number must be submitted on a separate claim.

If you have multiple serial numbers at the same location, you can create a partial clone by entering your claim and then clicking on the create partial clone tab. Information from the original claim is copied over with the exception of the Authorization Number, Authorized By fields, all Service Incident Lines, Chatter and Attachments. This will create a new claim that you can edit with the requested information.

You cannot “re-open” a claim that has been denied. Generally, claims are pended for information prior to denial to give the user an opportunity to provide requested information or make changes to the claim. You will need to create a new claim and submit.

There are times when the owner’s address and contact information may be different than that of the business. For example, a franchisee has a primary address, but may own multiple locations that all have different addresses.

Send your request to kc-fsg-administration@welbilt.com

Please send an email to kc-fsg-administration@welbilt.com with the applicable brand name/serial number/part number for investigation.

You must submit claims in the currency in which your account was set up.