End-to-End Support for Your Frymaster Equipment

1. Site Survey

Before investing in new equipment, a site survey is a critical first step. It helps ensure the space, utilities, and layout are suitable for your selected unit—avoiding costly surprises during installation. A thorough site survey allows our team to recommend the right equipment for your needs and ensures a smooth, efficient setup process.

2. Choose the Right Equipment

Once your site survey is complete, our team works with you to select the equipment that best fits your space, operational needs, and long-term goals. With expert guidance and a deep understanding of Frymaster’s product line, we help ensure you make informed decisions that support efficiency, performance, and future growth.

3. Purchase Equipment

Once you've selected the right Frymaster equipment for your operation, our team is here to support your purchasing process. We’ll help ensure your order is accurate, timely, and aligned with your installation timeline—so everything is in place for a smooth transition from planning to performance.

4. Schedule Installation

Once your Frymaster equipment is purchased, the next step is scheduling a professional installation. Our team coordinates with Factory Authorized Servicers (FAS) to ensure your equipment is installed correctly, safely, and on time—following a thorough process that includes site preparation, utility connections, and final inspection.  To schedule your installation or learn more about the program, please contact RISE at 844-724-2273.

What's included in your installation:

• Pre-installation site-survey
• Leveling of unit
• Placement of unit
• Assembly of purchased equipment prior to install
• Uncrating of purchased equipment
• Connection of existing utilities within 3 feet of unit
• Professional  reviewed and managed install process
• Travel to and from installation location by factory authorized servicer (FAS) – up to 200 miles round trip

What's not included in your installation:

• FAS travel over 200 miles round trip
• Special licensing and permits
• Installation outside normal business hours
• Site modifications
• Some installation locations will require additional materials to be purchased by customer
• Disposal of old equipment, additional charge of $250 per system, plus $100 per each additional system removed in the same trip (not discountable)
• Equipment start up handled separately for qualifying equipment

5. Schedule Start Up

After installation, scheduling a proper start-up ensures your Frymaster equipment is operating safely and efficiently from day one. Our team works with Factory Authorized Servicers (FAS) to verify setup, calibrate performance, and walk through key operational checks—giving you confidence that everything is ready to go.  To schedule your start-up, please contact RISE at 844-724-2273.

What's included in your start up:

• Gas pressure check (if applicable)
• Gas plumbing size (if applicable)
• Wiring inspection
• Proper basket lift operation (if applicable)
• Controller check and programming demonstration (if applicable)
• Thorough cleaning of all frypots with a damp rag or damp paper towels to remove any oil residue or other foreign material followed by thorough drying of all frypots
• Visual inspection of ventilation hood
• Demonstration of the proper use and care of the filter system

6. Plan ahead for seamless success

While our equipment is built to last, unexpected issues can happen. We recommend setting up an account with your preferred local service company now—so if service is ever needed, you're already in their system and ready to go.

Why it matters:

• Faster response time during urgent situations
• No delays in verifying customer details
• Peace of mind knowing you're prepared